Important information: TENADO Service Center will be shut down
In the course of the continuous development of our services, the TENADO Service Center will be shut down on 30.12.2025 and completely replaced by the Revalize Customer Portal .
What does this mean for you?
- The Service Center will no longer be available from 31.12.2025.
- Customers with an active Premium Care contract already have access to all the functions of the Service Center in the customer portal.
I don't have a Premium Care contract or I'm unsure what I need to do by 30.12.2025?
- Back up files: Download all important files (especially installation files and certificates) from the Service Center and save them to your own system.
- License management: You can manage your 2D licenses in the Revalize Customer Portal or continue to manage them via the TENADO Manager. TENADO METALL 3D offers the possibility of license management in the program itself.
- Premium Care: We offer all customers the opportunity to take out a Premium Care contract again.
I am interested in a new Premium Care contract, who can I contact?
Please simply fill out the following form and we will get back to you with an individual offer.
Do you have any questions?
Our FAQ answers everything you need to know about the shutdown of the TENADO Service Center and the switch to the Revalize Customer Portal.
Why is the TENADO Service Center being shut down?
The Service Center will be discontinued on 30.12.2025 in order to provide all services and resources centrally in the Revalize Customer Portal. The aim is to provide you with a more efficient, stable and future-proof platform.
What will change for me as a customer?
From 31.12.2025, all functions (support, downloads and knowledge base) will be available exclusively via the Revalize Customer Portal. The Service Center and all information contained therein will no longer be accessible from this point on.
What is the Revalize Customer Portal?
The Revalize Customer Portal is the central platform for all topics related to your software and your contract.
Here you will find all relevant functions in one place:
- Support requests and communication with Customer Success and accounting are carried out exclusively via a structured ticket system.
- You have access to your complete ticket history, software downloads and knowledge base.
- Depending on your user role, contract and invoice data can be viewed directly in the portal.
- License management is also controlled in the portal; also depends on your user role.
Role model in the portal:
- For each contract, each user receives a defined role:
- Admin: Has full visibility into contract and invoice data and manages the licenses in the portal.
- User: Can use all functions except contract, license and invoice management.
- If multiple users are assigned to a contract, one of them is designated as an admin in consultation with the customer. If there is only one user, he or she is automatically defined as an admin.
The use of the functions of the portal depends on the Premium Care status. With Active Premium Care, all functions are fully available to you.
Who can register in the Revalize Customer Portal?
In principle, all customers can create an account.
Important: Only customers with an active Premium Care plan have access to the full range of features (support, software downloads, knowledge base, regular updates, license management). Without Premium Care, use is restricted.
How can I check my Premium Care status?
- Check your contract documents.
- Alternatively, contact our team via the contact form above.
- Customers with the role of an "Admin" can view all contract data in the customer portal and check the status there.
I don't have Premium Care. What do I have to do?
- Before 30.12.2025, download all required files (especially installation files of your software) from the Service Center and store them securely in your system. We also recommend that you save a backup copy on a separate data carrier.
- Write down your contract number for later queries.
- If you still want full access to support, downloads, and knowledge base, you can sign up for a new contract. Simply fill out the form above and we will get back to you with an individual offer.
- If you do not know whether you have an active Premium Care contract, please contact our team – the form for which can be found further up on this page.
How can I log in or register in the Revalize Customer Portal?
If you already have an account, log in with your access data at: https://support.revalizesoftware.com/
If you do not yet have an account, you can create your own account at any time under the following link: https://support.revalizesoftware.com/s/login/SelfRegister
You do not need any additional documents to register, just fill out the form and send it off.
If you need help with registration, we have created a step-by-step guide for you: https://revalizesoftware.com/support-portal-self-registration-guide/
How will license management work after the Service Center is shut down – from 31.12.2025?
You can still manage your 2D licenses as usual via the TENADO Manager.
You can manage your license for TENADO METALL 3D directly in the program.
In addition, users with the “Admin” role can manage the licenses in the customer portal.
How do I back up my data before shutting down?
- Please download all important files (e.g. installation files, certificates) from the Service Center in good time.
- After 30.12.2025, the TENADO Service Center will no longer be available and your data will no longer be available.
What happens if I don't do anything?
After 30.12.2025, you will no longer have access to the TENADO Service Center.
Installation files can no longer be downloaded from the Service Center after 30.12.2025 – please save them yourself in your system beforehand.
Customers with an active Premium Care contract already have access to all the functions of the Service Center in the Revalize Customer Portal. If you already have an account, you don’t need to do anything else. Otherwise, please register here: https://support.revalizesoftware.com/s/login/SelfRegister
Customers without an active Premium Care contract lose access to all data from the TENADO Service Center, such as software installation files or training certificates.
Who can help me with questions or problems during the changeover?
Customers with an active Premium Care contract can reach our support team via the ticket system of the Revalize Customer Portal. If you need help creating a corresponding ticket, this step-by-step guide will help: https://revalizesoftware.com/support-portal-case-creation-guide/
If you are interested in a new Premium Care contract, you can contact us using the form at the top of this page.
Please note that support requests that reach us via e-mail will no longer be considered.
Final Note:
The Service Center will remain accessible until 30.12.2025 and will then be completely shut down.